The durable 20 percent: Where video care wins – every day

Not every consultation belongs on video. But the ones that do – mental health, follow-ups, documentation – consistently make up 20 percent of all GP appointments in Norway. That’s not a limitation. That’s leverage.

The data is clear: in post-pandemic primary care, around one in five appointments are naturally suited for video. In a clinic with 10 doctors and 200 daily appointments, that’s 40 video visits.

Just by saving five minutes per visit, you gain over three hours of clinical time – daily.

Add to that improved diagnostic accuracy, higher completion rates, and measurable gains in efficiency when video is integrated smoothly. The difference between “video planned” and “video done” comes down to one thing: friction.

How to make the most of the durable 20 percent:

- Default to video where it fits: mental health, follow-ups, documentatio
- Track the right metrics: no-show rates, time to connect, completion
- Eliminate tech hurdles: one-click join, no apps, secure browser-based sessions

Confrere is a secure, GDPR-compliant, Nordic-built video platform. No downloads. No logins. Just click and connect.
Try it for free here.